FAQ & Refund Policy

FAQ:

 

All registration is done online, there is not a paper application to be a part of the market. 

Steps to registering:

 

1. Select the area of the market (Under The Big Top Tent, Outdoor/Bring Your Own Tent, etc)

 

2. Select your booth number from the drop down menu and add to cart

 

3. Add electricity if needed

 

4. Proceed to checkout and finalize payment.  Your payment is your confirmation into the market.  If there is any conflict you will be notified within 7 days with a full refund if we cannot accept you into the market.

 

 

 

Admission dates and times:
Saturday - 9am - 5pm
Sunday - 9am - 5pm

Vendor Move in:
Friday - 10am - 8pm &
Saturday 6am - 9am.

 

Move in on Friday - vendors can drive directly to their booth to unload.

 

There is no drive in traffic on Saturday or Sunday morning - if you do not come to set up on Friday you must carry/dolly your items from vendor parking to your booth. The festival grounds take up about 5 acres of land.

 

Vendors will be emailed weeks prior to the event with specific set up instructions and the move in schedule, we try to stagger move ins to allow for up close and easy access for vendors.

 

In addition check your registration receipt (emailed to you after payment) for the online link to view set up details as they become available - check this link regularly as changes and updates may be made. 



Refunds/Event Rain Out: cancellations with a full 100% refund will be granted if you request a cancellation via email 90 days prior to the market. 89 days or closer to the market no refunds will be given for vendor cancellations. If a vendor is unable to make the event you may transfer your booth to another customer. The market is rain of shine.

 

Admission: general admission to the public is free. Families, strollers and wagons are welcome.  There is limited free parking in Old Town Spring, there are two main parking lots run by the Knights of Columbus for a $5 cash donation.  There are also a few smaller private lots in town, expect them to take cash only.

 

Vendor Parking: Big Top Vintage does not coordinate any official parking lot.

 

All vendors will be given 1 parking pass to allow for free parking during market hours.  Any additional parking pass will need to be purchased cash in person upon arrival of any parking lot (prices range from $5-$10).

 

Booth Assignments: your online booth selection is your requested booth number.  We try our very best to put you in the booth that you selected online.  There are unforeseen circumstances and even last minute changes that have to be made and booths must be moved.  My number one priority is to get you sales, your success is our success.

 

Food Permits: it is the vendor's responsibility to have all appropriate licenses and permits to conduct business.  If you are selling or sampling any food product please contact HCDPH to verify if you need a permit or not.  Permits can be obtained online at 

https://secure.hcphes.org/foodpermits/TempFoodPermits.aspx?_ga=2.243110017.2092122454.1522700470-764432104.1494975233&goal=0_0c369d2fdb-c19c4af6de-141884905&mc_cid=c19c4af6de&mc_eid=94e618e3fc

You must apply for your permit a minimum of two weeks in advance to avoid late fees and to avoid having to go in-person to get your permit from their office in Pasadena TX.

 

Move In:

 

Food Trailers, Boutique Trucks and Boutique Trailers - it is recommended that you drop your trailers/trucks/buses on Thursday setup.  If you cannot come on Thursday evening then first thing Friday AM between 8a-10a trucks and trailers must be parked.  After 10am Friday you run the risk of loosing your assigned space and being moved to another location. 

 

Outdoor and Tent Vendors: move in is 10am - 8pm on Friday.  

 

We have on-site police security Friday night and Saturday night.

 

Move Out: move out is once the market has completed on Sunday, starting at 5pm.

 

Market Hours:
Saturday, 9am - 5pm
Sunday, 9am - 5pm

 

 

Vendors are required to stay for the full event, both days, from open 9am to close 5pm.  Vendors that break down early may be blocked frm registering from future markets.  If you sell out of inventory you may close your booth, YOU MUST LEAVE your tent and display until Sunday at 5pm.

 

 

No vehicles will be allowed on the market grounds to drive up to booths until all customers have left the grounds and David has approved vehicles to be permitted to drive in - this is to avoid major traffic jams and for the safety of all vendors and customers YES we still have customers including children on site after 5pm.

 

Trash: there is an onsite dumpster for you to use, please be sure to pickup all of your trash including rubber bands, zip ties, food, paper and packing materials - if it has to be picked up by another person you should pick it up and throw it away in the onsite dumpster.  Failure to clean your booth space will result in a $100 clean-up fee.  All boxes should be broken down flat, all bagged trash should be taken to the dumpster and not placed next to onsite trash cans - and broken tents should also find their way to the dumpster.